Policies

How to place an order...

Please call our Boston store to place your order: 617-439-8840. All of the items that you see on our website are available through the store. Please note that items visible on the website may not be in stock at the time that you call to place your order. If the item you want to purchase is not in stock, we will take down your name and number so that we can call you when we receive a new shipment. Please have the product sku and a description of the item ready when you place the call. Our Boston store is located in the Faneuil Hall Marketplace in downtown Boston. Our store hours are Monday through Saturday from 10am to 9pm, Eastern Standard Time, and on Sundays from 12 noon to 6pm, Eastern Standard Time. Please call 617-439-8840 and we will be happy to take your order!

What Payments do you accept?

Funusual accepts Visa, MasterCard, Discover, and American Express.

Why do you ask for my email and what is it used for?

Rest assured that Funusual NEVER GIVES OUT OR SELLS YOUR EMAIL OR OTHER PERSONAL INFORMATION.

What happens when I sign up for a mailing list?

If you chose to sign up for our Funusual mailing list we send you info on new product, promotions, sales and more. Again, rest assured that Funusual does not give out, sell, rent or share your email or personal information with anyone.

What are my shipping options and how much does it cost?

All products are shipped within the 48 contiguous US states via UPS ground.  Orders shipping to Alaska, Hawaii, or anywhere other than the 48 contiguous US states will require an additional shipping cost. All in-stock products will ship within 3 business days following the date of purchase.  Shipping charges are non-refundable. Additional shipping charges may apply for heavy or oversized merchandise. Orders over $500.00 require a separate shipping charge prior to being sent out - we will contact you directly with the cost to ship your order. To get a shipping price quote, you can contact us at talk2us@funusual.com.

Shipping charges are based on the total cost of your order.

From
To
 Shipping Cost
$.01
$50
$10.95
$50.01
$100
$15.95
$100.01
$200
$22.95
$200.01
$300
$29.95
$300.01
$400
$39.95
$400.01
$500
$49.95

 

International Shipping

We regret that we can only ship to addresses in the USA at this time. International shipping will be available at a later date. If you email us at talk2us@funusual.com and let us know which country you are in and that you are an international customer wanting to place an order, we'll let you know when this is possible.

How do I return a product?

Funusual wants you to love everything you buy from us. If you are not satisfied with your order we will be happy to exchange or credit you a full refund as long as the product is returned within 30 days of purchase and is in its original packaging in a resellable condition. Refunds will be made only to the credit card the order was originally placed with. Refunds will be for product price only, not for shipping, return shipping, or gift wrap. To return an item to us, simply follow the instructions below. These instructions will also be included on a return form included with your order. If you have any additional questions, please email us at talk2us@funusual.com - we'll be happy to answer any questions you may have.

Return Policy

Standard products may be returned or exchanged within 30 days of purchase. All returned products must be accompanied by their sales receipt and be in their original sellable condition and packaging. Due to hygienic reasons, soap and food products are not returnable. Original shipping charges for returned products and gift wrap charges are non-refundable.

1,2,3 steps to return a product:

  1. First thing to do is to obtain an RMA number. What's an RMA number? It is a Return Merchandise Authorization and all returns require one from Funusual Customer Service. Products returned to Funusual without an RMA number will be returned to the sender. To obtain an RMA, please call Funusual Customer Service at 1-508-881-8300 or email us at talk2us@funusual.com. Please include your name, order number, and a complete description of returning product(s) when contacting us. 
  2. Next, repackage the products into their original product packaging and place into an appropriate shipping box. The product and product packaging must be in their original sellable condition. Address the box to Funusual Product Returns - 8 North Market, Faneuil Hall Marketplace - Boston, MA 02109.
    PLEASE PUT THE RMA# THAT YOU GOT IN STEP 1 ON THE LABEL UNDER THE FUNUSUAL ADDRESS.
  3. And last, take the product to your local shipping outlet. Please note that the original shipping charges for these returned products are non-refundable and you will be responsible for assuming all shipping charges for returning the merchandise back to Funusual.  It is recommended that you ensure that your shipper will provide you with a proof of delivery notification, so that you are sure the package has arrived at Funusual.

Defective Merchandise

If you receive an item which is damaged or defective, please contact Funusual Customer Service as soon as possible at 1-508-881-8300 or email us at talk2us@funusual.com.  Please include your name, order number, and a complete description of the problem when contacting us about damaged goods.  Please do not discard the package in which the product was sent to you.  Do not return defective merchandise until you have spoken to a Funusual representative and have received a defective product authorization form from us.

I have a Funusual Gift Card. Can I use this to purchase products?

Yes! When you call the store to place your order, please be sure to provide your gift card number. It may take 24 hours to verify your gift card balance, so we may ask for your phone number so that we can call you back. If you have any other questions about Funusual Gift Cards, please send us an email: talk2us@funusual.com.

I have a coupon for Funusual. What do I do with it?

Yes, it's true, there are a couple of wild and wonderful coupon offers currently available that apply to purchases at Funusual. If you're lucky enough to get your hands on one, simply provide the coupon code to the sales associate when you call the store to place your order. If you have any additional questions about Funusual Coupons, please send us an email: talk2us@funusual.com.